Altab SAP Business One Service Center was established thanks to the cooperation with SAP Poland. We possess resources and competences, which allow us to effectively carry out approximately a couple of thousand service interventions per year.

Our SAP Business One Service Center is the first and so far the only such a solution, which functions in the Polish market. It is organized according to the principles of a standard helpdesk. The clients of our SAP Business One Service Center can easily communicate with us to obtain immediate assistance at the helpline phone number. The notifications are also received by electronic mail at the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Every notification is registered and the notifier receives a confirmation. The performance of the center is controlled by the Quality Control unit. Its task is to evaluate the satisfaction of the Client with the rendered services. After the acceptance of the rendered services the settlement takes place. It is a very convenient solution for the Clients of our Service.

What can Clients get if they use SAP Business One Service Center?:

An instantaneous possibility to notify about a problem

The working hours of the Service correspond to the standard working hours of most companies. According to the needs there is a possibility of the change in the hours of notifications which is regulated by an individual, separate agreement. Thanks to this arrangement our Clients can forget about inefficient attempts to contact a consultant who is just being implemented and cannot “on the spot” deal with the notified problem or he just does not answer the call.

High efficiency of our service activities

Many years’ experience and cooperation with Clients cause that we can understand their problems, we know the solutions to numerous business problems which our Clients had to face and we can implement them with other Clients.

The possibility of dynamic development and extension of utilized IT solutions

We design new solutions based on IT systems utilized by our Clients making use of our many years’ experience and a very good knowledge of integration tools.

The optimization of utilized solutions

We know how to optimize the solutions already functioning, which allows to boost efficiency of their utilization.

Maintaining the uninterrupted continuity of work

In the normal course of activity we solve problems related with software and equipment depending on the scope of concluded agreements.

The high level of knowledge and competence of our consultants

We take care of continuous raising of the qualifications of the consultants by their participation in specialist trainings. The skills acquired during the trainings are confirmed in certification exams.

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High quality of service

Altab S.A. is the only SAP partner in the scope of SAP Business One which has the quality certificate ISO 9001:2008 in the scope of managing implementation projects and servicing. Thanks to the standardization of the way the implementation and servicing activities described in the quality book are carried out, and thanks to the regular monitoring of the extent of the performance of the tasks and the control over the correctness of task execution, the period of consultants’ task execution has been considerably shortened.